Help centre
Clear answers about plans, brands, platforms, AI tools and subscriptions.
If you cannot find the answer you need, contact the Gran Marketer team before subscribing.
Gran Marketer Social brings content planning, caption creation, campaign organisation, scheduling and connected social accounts into one workspace. It is designed for people who need a clear view of social activity across several brands.
The launch plan costs £29 per month or £174 per year. The annual option is equivalent to £14.50 per month. Prices and plan details shown on the Pricing page are the current offer and may be updated before you subscribe.
A regular member account can manage up to three separate brands. Each brand can have its own name, logo, colour, voice notes, timezone, social connections, posts and campaigns. If you remove a brand, its related content may also be removed, so export or retain anything you need first.
The workspace is designed around common social publishing formats for Instagram, Facebook, LinkedIn, X and TikTok. Connection and direct-publishing availability can vary by platform permissions and approval status, so check the Platform Connections screen for the live status of each account.
The AI tools use the brand name, brand voice notes and the brief you provide to suggest captions, hashtags, first comments and content ideas. Suggestions are drafts for you to review and edit; you remain responsible for accuracy, claims, rights and final approval before publishing.
Yes. You can save drafts, choose dates and times, review upcoming posts in the calendar, and edit, duplicate, reschedule or delete posts. Publishing depends on a valid connection to the selected platform.
Yes. Posts can include uploaded media and optional alt text. Alt text helps describe an image for people using assistive technology and should explain the meaningful content rather than repeat the caption.
Subscriptions are processed securely through Stripe. Your Account & Billing page shows your plan and renewal details and provides access to the Stripe customer portal when billing is connected.
Yes. You can manage or cancel an active subscription through the Stripe customer portal. Cancellation normally stops renewal at the end of the current paid period unless the billing screen states otherwise.
Member data is separated by account. Signed-in members can access their own brands and related content, while authorised administrators can access records when needed to operate and support the service.
